Privacy Policy and SMS Terms
Carolina Renovations, Inc. (CR Solutions)
Effective date: 9/23/2026
Information we collect
We collect information needed to perform maintenance and renovation services, including:
– Name, mobile phone number, and email address
– Property address and access details
– Work order details, such as service requests, scheduling, and job photos
– For contracted technicians and vendors: business name, contact information, and compliance documents such as certificates of insurance
How we use your information
We use this information only to:
– Schedule, coordinate, and complete work orders
– Send transactional text messages and emails about appointments, arrival times, property access, job assignments, and job completion
– Communicate with property management clients about the work we perform on their properties
– Manage vendor onboarding and compliance
SMS Terms and Conditions
Program name: CR Solutions Work Order Notifications
Program description: CR Solutions sends transactional text messages related to residential maintenance and renovation work orders. Tenants receive appointment scheduling, confirmations, arrival updates, access coordination, and job completion notices. Contracted technicians and vendors receive work order assignments, schedule updates, and job-related communications. We do not send marketing or promotional messages.
Consent: By providing your mobile number and agreeing to receive text messages, you consent to receive work order-related messages from CR Solutions. Consent is not a condition of service.
Message frequency: Message frequency varies based on your scheduled work orders.
Message and data rates: Message and data rates may apply.
Opt-out: Reply STOP to any message to unsubscribe. You will receive one final confirmation message. Reply START to resubscribe.
Help: Reply HELP to any message, call 704.853.9608, or email [email protected].
Carrier disclaimer: Carriers are not liable for delayed or undelivered messages.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
How we share information
We do not sell, rent, or share your personal information with third parties for marketing purposes. We share information only:
– With the property management company that requested the work at your property
– With service providers who help us operate our business (such as our work order and messaging software), who may use it only to provide services to us
– When required by law
Data security
We use reasonable administrative and technical safeguards to protect your information. No method of transmission or storage is completely secure, but we work to protect your data.
Your choices
You can opt out of text messages at any time by replying STOP. To ask about or update your information, contact us using the details below.
Changes to this policy
We may update this policy from time to time. The effective date above shows when it was last updated.
Contact us
Carolina Renovations, Inc. (CR Solutions)
Belmont, NC
704.853.9608 | [email protected]